Last Updated: December 27, 2024
At www.paytusker.com ("we," "our," or "us"), we aim to provide a positive experience for buyers and sellers on our platform. This Refund Policy outlines the terms and conditions under which refunds may be requested, reviewed, and processed for digital products purchased through www.paytusker.com .
1. Eligibility for Refunds
Refunds for digital products are granted only under specific circumstances due to the nature of downloadable products. A refund may be considered if:
- The product is defective or not as described in its listing.
- The product cannot be downloaded due to technical issues beyond the buyer’s control.
- The buyer mistakenly purchased a duplicate of the same product.
2. Non-Refundable Situations
Refunds will not be granted for:
- Buyer’s remorse or change of mind after purchase.
- Misuse of the product or failure to meet the technical requirements for its use.
- Products that have already been downloaded successfully.
- Custom or exclusive orders unless the seller explicitly agrees to a refund.
3. Refund Request Process
To request a refund, the buyer must:
- Contact the seller through the platform within 7 days of purchase.
- Provide a clear explanation of the issue, including screenshots or other relevant evidence.
- Allow the seller reasonable time to address or resolve the issue.
If the seller is unresponsive or unable to resolve the issue, the buyer may escalate the matter to Paytusker support at gondots@paytusker.com .
4. Resolution by Paytusker
When a refund request is escalated to our support team:
- We will review the buyer's claim, the product details, and any evidence provided.
- Our decision to grant or deny a refund will be based on the facts of the case and this Refund Policy.
- Refund decisions made by us are final.
5. Refund Processing
- Approved refunds will be processed to the original payment method within 7 business days.
- Transaction fees (if any) may be deducted unless the issue was caused by a seller’s or platform error.
- For purchases made via third-party payment gateways, processing times may vary based on the gateway's policies.
6. Seller Responsibilities
- Sellers are expected to provide accurate descriptions and functional products.
- In cases of refund requests, sellers must cooperate with buyers and our support team to resolve disputes promptly.
- Sellers found to repeatedly violate refund policies may face account suspension.
7. Chargebacks
Buyers are encouraged to resolve disputes through our platform before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in account suspension or permanent banning.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be effective upon posting to the Site, with the "Last Updated" date revised. Your continued use of the Site constitutes acceptance of the updated Policy.
9. Contact Us
If you have questions about this Refund Policy or need assistance with a refund, please contact us:
Email: sales@paytusker.com
WhatsApp +1(720)9659214